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Posted by: Alan Giles, chairman, Fat Face.After an exhausting but satisfying day at yesterday’s Retail Forum I arrived home to find my wife calming down (slowly) from a carrier bag rage moment. The reason: Marks & Spencer’s attempt to charge 5p a bag to carry home £10 worth of items for dinner. Her anger was magnified because minutes earlier they had been only too happy to give her an over-sized, over-spec’d bag for the £5 strappy top she was buying. Of course she consolidated all her sho ...[Read More]

Posted by: Chris Satterthwaite, chief executive, Chime Communications plc.The week before last, I attended the The Prince of Wales mayday summit on climate change. There were some outstanding examples of companies who’ve led their marketplaces to reduce emissions; Sky, United Utilities, Adnams - to name a few. What struck me was the competitive advantage that their initiatives was generating in the minds of their customers and the acceptance of this as good competitive practice as well as go ...[Read More]

Posted by: Hugh Burkitt, chief executive, The Marketing Society.   Have its owners, Aviva, gone completely mad?  How can this much beloved brand that has been providing welcome reassurance for over 200 years be consigned to history?   The steely hearted money counting managers at Aviva have decided that it is time to go global and rid themselves of a brand name that is both unknown and unpronounceable in countries outside the British Empire.   But will we learn to love Aviva?  It sounds ...[Read More]