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"Customers now have access to multiple channels, empowering them with knowledge and allowing them to exercise unprecedented levels of choice about how and with whom they do business. "
Vittorio Colao, Chief Executive, Vodafone Group.
"On the one hand, it seems like everything is changing. On the other hand, one very important dynamic has not changed: the consumer is boss."
AG Lafley, Chairman of the Board, The Procter & Gamble Company
"Consumers will increasingly look for brands with a social purpose… Brands and businesses that fail to integrate consumer needs with societal wellbeing will struggle to grow in the future."
Paul Polman, Chief Executive, Unilever
"The next 50 years will see new forms of marketing, tailored in greater ways to our lifestyles. But it’s the product that really forms the future of marketing – as it has done in decades past."
Sir Richard Branson, President, Virgin Atlantic

15 Things we learnt at The Marketing Society’s Annual Conference   

  • Between the age of 10 and 11 the average child spends about 900 hours in class, 1200 with family and friends and 2000 in front of a screen, according to neuroscientist Susan Greenfield
  • The consumer of the future will have a shorter attention span, reduced empathy, less sense of identity and be less risk averse
  • The ‘cacophony of content’ could get worse before it gets better – and monetising user generated content is no longer being pursued as the holy grail of online
  • When it comes to the future it’s not about being right, it’s about being ready, says futurologist Tamar Kasriel
  • Brands and the media today are controlled by the consumer. As marketers we need to embrace the chaos and work out how to manage it
  • ‘Expectation inflation’ has eaten away at our happiness. In the US, the ‘happiness index’ has actually risen since the recession
  • Successful companies are showing that consumers can and will take over every point in the supply chain
     
  • People would pay more attention to the emergency announcements on planes if they were sung as opera
  • Our world is increasingly dominated by fashion and style, which is merging with entertainment – marketing directors need to become style directors said John Hegarty
  • In 1859 Arthur Guinness signed a 9,000 year lease on the St James brewery in Dublin and the remarkable 250th anniversary celebrations this year saw 200 million fans of the black stuff in bars across the world raise a toast to Arthur
  • There are many ‘green fakers’ out there who say one thing and do another – the implicit and the explicit do not always match up and we need to understand the implications of this for marketing
  • Stelios wishes he hadn’t believed his own bulls**t in the dotcom era and opened his internet cafes. He now says if something seems too good to be true – it is
  • Shoppers look at a label in a supermarket for 5-7 seconds
  • Each of us on average owes 19 months pay in debt
  • London Mayor, Boris Johnson has high hopes for the London Olympics. Sales of Tsingtao beer quadrupled during the Beijing Games and sales of condoms doubled during the Sydney Olympics
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